RETURNS & REFUNDS

Thank you for shopping with us. If you are not 100% satisfied with your purchase, we're here to help. To complete your return, please email our customer service team via contact@moikaslookout.com.
Our products can be returned within 15 days of the original purchase of the product. To be eligible for a return, please make sure that:
- The product was purchased within the last 15 days. 
- The product is unopened, in its original packaging. 
- Apparel must be unworn, unwashed, with tag(s) and in new condition.
- You have the receipt, order confirmation or proof of purchase.
Products that do not meet this criteria will not be considered for return.
*** Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout. Orders made with Cryptocurrency may not be refunded, store credit may be issued with eligible return.
We strongly encourage you to email us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to; Free Gift Promos, discount codes greater than 10%, or Free Shipping promotions.
Note: Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), or non-standard usage or negligence.

Lost or Stolen Packages

Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.

We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.  

If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, but your local post office can give you more information.

If you don’t believe a delivery was made, please follow the instructions on the appropriate Proof of Non Delivery Form (below) and submit it to contact@moikaslookout.com.

For Domestic shipments, please click here for the Proof of Non-Delivery form. 

For International shipments, please click here for the Proof of Non-Delivery form.

Help

If you have any questions or concerns, support is available via 24/7 live chat support on our website or email at contact@moikaslookout.com. We do our very best to respond to support emails within 48 hours.